Frequently Asked Questions
Everything you need to know about bringing joy to your home.
What is the standard shipping time for home decor items?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
Do you offer international shipping for gift sets?
Currently, Papillon Parties and Gifts ships within the continental United States and Canada. We are working on expanding our delivery options globally soon.
What is your return policy for fragile items?
We offer a 30-day return policy. If your item arrives damaged or broken, please contact our support team within 48 hours of delivery with a photo for a full refund or replacement.
Can I include a personalized gift message with my order?
Absolutely! During the checkout process, you will see a 'Gift Message' field where you can write a custom note that we will print on a premium card for the recipient.
Are your products sustainably sourced?
We prioritize ethical sourcing and work with artisans who use sustainable materials whenever possible to ensure our home goods are both beautiful and responsible.
How can I track the status of my party supplies order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your doorstep.